Travellers using Liverpool John Lennon Airport this summer will have experienced a new feel to online carpark booking following the introduction of e-park, the new online booking process provided by ts.com. Peel Airports have been using ts.com to provide their online carpark booking for over four years, and have recently renewed this contract following a competitive tender process.

The new look online car park booking system is attractive to look at, being closely branded to match the main airport website and is more intuitive for people to use, displaying twin calendars and a simpler booking process. The changes have had a noticeable impact on sales as there was an immediate uplift in premium space occupancy after the refresh was launched.

Mark Ellis, Managing Director at ts.com commented, “We have an excellent relationship with the Peel Airports Group and are delighted to be continuing this into the future to provide their online carpark booking. As the group’s Airports have grown over the years, the ts.com system has helped them to significantly grow their online carpark pre-booking. We are confident we can help further drive this growth into the future, which has already been demonstrated through the uptake in premium space bookings at Liverpool John Lennon following the launch of their new look booking process. “

The new look carparking solution uses cascading style sheets to closely match the look and feel of the individual airport’s websites. As the ts.com system is fully integrated into the carpark access control equipment, the customer simply has to use the credit card they made the booking with to enter the carpark, ensuring a seamless customer experience from booking to arrival.

Neil Phillipson from The Peel Airports Group commented, “The changes to the Liverpool John Lennon Airport online carpark booking system were the first to be introduced following the contract extension and have already been rolled out to the other airports in the Peel Group: Durham Tees Valley Airport and Robin Hood Airport Doncaster Sheffield. Our customers experiencing a faster, more convenient booking process, which is helping to convert web visits into bookings. We look forward to working with ts.com to introduce further improvements to the system, which will enhance the growth of carparking at Peel Airports and, most importantly, our customer’s experience.”

For more information please visit http://www.ts.com

Data quality is a critical issue for us in terms of compliance with Data Protection requirement but also because good quality data enables better customer service provision,” said Tony Ellis, Head of IT for Brent Council. “With Datanomic’s dn:Director we are able to use improvements in the quality of our data to deliver improvements directly in our levels of customer service, reduce our cost of contacting customers, and reduce instances of fraud through consistency and greater transparency of our core systems data.”We selected Datanomic on the technical strength of their performance and dn:Director’s ease of use. We like to take a partnership approach with all our suppliers and we look forward to a long and fruitful relationship with Datanomic.” As part of our proof of concept, we gave them 100,000 records directly from our Client Index, and the dn:Director system provided a complete breakdown of statistics on invalid or poor quality data fields in just a matter of minutes.”

Brent Council will be deploying the Datanomic system over the coming months. Nine of the Council’s back office and departmental systems feed into the Client Index, including Housing Benefits, Housing, Revenues and Benefits, Social Care for Children and Adults, Electoral Registration, CRM, Complaints, Schools and the Library system. dn:Director will be used to automatically cleanse the data on a daily basis as change of circumstances information flows into the Index. Over time, Datanomic will be extended to integrate with up to 20 of the Council’s back office systems which will be feeding the Client Index.

“One of the biggest costs of managing a Client Index or identity hub is Data Stewards having to manually tidy up data. Using the power of Datanomic we are able to automatically and efficiently improve the quality of our information and that in turn realises additional value from the investment we’ve already made in our Client Index by giving us a greater number of automatic data matches and far fewer for the Data Stewards to manually resolve,” added Ellis. “This not only reduces the cost of running the system, but also provides a consistent means of tracking data quality, improving our overall service, and fulfilling our legal requirements. Datanomic will help us achieve our aim of becoming a ‘Centre of Excellence’ for Data Management. By delivering a more efficient service provision through better data quality, we will be able to reap both cashable and non-cashable savings.

As Chairman of the Local Government Partnership group, Data Connects, Tony Ellis is committed to helping other Local Government Authorities learn best practice for implementing ‘Single View of Citizen’ data strategies. Mr Ellis will be delivering the keynote address at Datanomic’s forthcoming Local Government seminar, to be held at Wembley Stadium on 12th November 2008. In his address, Tony will be outlining the challenges and solutions to deploying cross-council services via the Brent Client Index. The free seminar is open to all Local Government executives with responsibility for data management and SVC systems deployment. Registration is via Datanomic’s website at http://www.datanomic.com/about/events/

Described by industry analysts as “arguably the most flexible data quality product”, Datanomic’s dn:Director provides a single, unified platform that enables both business and IT personnel, such as data stewards, business analysts and owners of data, to identify and rectify compromised data which can place operations at risk. As a single product that encompasses profiling, analysis and transformation, dn:Director enables better understanding, improvement, protection and control of data quality for all types of structured and non-structured, real-time and non-real time information.

For more information please visit http://www.datanomic.com